Frequently Asked Questions

Everything you need to know about shopping with Karla's Neopoints Shop

How long will it take for my order to arrive?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping may take 7-14 business days.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Karla's Neopoints Shop is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our entire seasonal collection.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.

Can I track my package in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.