Returns & Exchanges

At Karla's Neopoints Shop, we want you to be completely satisfied with your fashion purchases. If your items don't meet your expectations, we offer a 30-day return window for all unworn apparel and accessories.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the order you wish to return to receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the receipt is included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.